Business Calls

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Business Calls

Intermediate

Exercise 1

Useful Expressions

Hello, this is James Johnson from Future Innovation.

May I speak to Mr. Walker?

I would like to make an appointment.

I am calling to inquire about further details of our meeting.

I’m afraid he/she’s not available at the moment.

Can I take a message?

Could you please take a message?

I am looking forward to your call.

Exercise 2

Dialogue Practice

Read the dialogue aloud with your tutor.

Call 1

	Secretary Triple M, you're speaking with Alice.
	James Hello, I am James Johnson from Future Innovation.
	Secretary Good afternoon, sir. What can I do for you?
	James I would like to speak with Mr. Walker.
	Secretary I am afraid he is in a meeting at the moment.
	James Could you please take a message?
	Secretary Of course.

Call 2

	Receptionist Yes, sir. How may I help you?
	James I am looking for your company’s CEO, Josh Antua.
	Receptionist I am afraid you have the wrong number, sir. Our CEO is John Jackson.
	James Really? I apologize. I will check the number again.
	Receptionist Have a great day, sir.
	James Thank you! You too!

Call 3

	James Hello, this is James Johnson and I am calling to inquire about...
	Answering Machine The recipient that you’ve dialed is currently unavailable. Please leave a message after the beep.
	James Hello, Mr. Antua. This is James Johnson from Future Innovation. I am calling to inquire about further details of our meeting. We decided that the meeting will be held on the 23rd of January. However, we haven’t decided on the exact time yet. Please let me know when you will be available. The best way to reach me is to call or text me on my cell at 555-1234. I am looking forward to your call. Speak to you soon!

Check your understanding:

Why was James not able to talk to Mr. Walker in the first call?

Why was James not able to talk to the CEO, Josh Antua, in the second call?

Why did James try to reach Mr. Antua in the third call?

Exercise 3

Study Manual

Read the following tips.

How to Make a Business Phone Call

Introduce yourself. Start the conversation by introducing yourself - state your name and the name of your company. After that, state the purpose of your call.

Be polite, brief and informative. Make sure to use polite expressions (e.g. I'm afraid I can't hear you.) and indirect questions when making requests. (e.g. I would like to...)

Repeat the important information. If you are deciding on some specific details such as the date and place of a meeting, make sure to repeat it twice so there are no misunderstandings.

Leave a message. If the recipient is busy, you can leave an informative message. Don’t forget to mention your contact details before ending the call if you are calling for the first time.

End the call in a pleasant manner. Thank the person for their time and wish them a good day.

Exercise 4

Discussion

Have you ever made a business phone call in English? If so, how did it go?

What would be the biggest obstacle for you when making a business phone call in English?

Do you prefer to talk to the person you are calling or to leave a message? Why?

When you realize that you have called the wrong number by mistake, do you wait and apologize to the person or do you just hang up? Why?