Placing an Order

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Placing an Order

Intermediate

Exercise 1

Useful Expressions

I'd like to place an order.
We're going to need...
Do you have it in stock?
What kind of shipping do you provide?
What's the estimated delivery date?
When can we expect to receive the items?
How long does it take for delivery?
Would it be possible to deliver them by Monday?
We would appreciate it if...

Exercise 2

Dialogue Practice

Read the dialogue aloud with your tutor.

Mr. Smith is calling Mr. Abbott from Office Best to place an order for some office furniture.
	Jonathan Abbott Office Best, Jonathan Abbott speaking. How may I help you?
	Mark Smith Hello, Mr. Abbott. This is Mark Smith from Future Innovation. I recently visited your showroom, and I was impressed with your latest office collection. I'd like to place an order, if possible.
	Jonathan Abbott Of course, sir. What would you like to order?
	Mark Smith We're going to need 20 office chairs and 10 desks from your Linear collection.
	Jonathan Abbott Understood. I believe we have enough units available in the warehouse, but I will have to check to make sure. Is there anything else you would like to purchase?
	Mark Smith Not for now.
	Jonathan Abbott Okay, great. Could you give me your email, please?
	Mark Smith Yes, it's marksmith@gmail.com. And one more thing. What kind of shipping do you provide? When can we expect to receive the items?
	Jonathan Abbott We offer Standard and Express shipping. It takes 5 to 7 working days to deliver the goods with the Standard option. If you choose Express shipping, we can have your items delivered within 3 working days.
	Mark Smith Hmm, would it be possible to deliver them by Monday with Express shipping? We are moving into a new office and we would appreciate it if we could have everything ready by then.
	Jonathan Abbott I will have to check with our shipping company, but It's likely that we can manage to do that.
	Mark Smith Okay, please let me know.
	Jonathan Abbott Will do. Thank you, sir!
	Mark Smith Thank you!

Check your understanding:

Why is Mr. Smith purchasing items from Office Best?

What shipping options does Office Best provide?

Why does Mr. Smith need the items delivered by next Monday?

Exercise 3

Role Play

Role-play the following situation with your tutor.

Situation

You are responsible for establishing a new office. Make a phone call to a construction company and place an order to purchase ceramic floor tiles. Make sure to inquire about the availability, the type of shipment and the delivery date. Your teacher will act as a receptionist at the construction company.

Exercise 4

Discussion

What type of shipment do you prefer when ordering goods? Why?

What would you do if the goods you ordered did not arrive at the scheduled time?

What can you say about customer satisfaction?

Have you ever visited a showroom?