Making a Call From a Hotel Room

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Materials Daily News

Intermediate

Exercise 1

Vocabulary

international call

Noun

ˌɪntərˈnæʃʌnl kɔːl

a call made between two countries

I'd like to make an international call.

outgoing call history

Noun

aʊtˌgoʊɪŋ kɔːl ˈhɪstəriː

a list of all outgoing calls made from a phone

Can I have an outgoing call history?

put a call through to

Phrase

pʊt ə kɔːl θruː tʊ

to connect a person with someone with whom they want to speak on the phone

And could you please put a call through to room 1115? // May I ask you the name of the guest in that room?

be of assistance

Phrase

biː əv əˈsɪstəns

be helpful

Let me know if I can be of any assistance.

Exercise 2

Useful Expressions

This is the front desk.

I'm calling from room 1205.

Could you please put a call through to room 1115?

Please hold the line.

Can you help me make an outgoing call?

Exercise 3

Dialogue Practice

Read the dialogue aloud with your tutor.

Matt calls the front desk of the hotel to ask something.
	Receptionist Hello, this is the front desk. How may I help you?
	Matt Hello, I'm calling from room 1205. I’d like to turn on the air conditioner but I cannot find the switch. Could you tell me where it is?
	Receptionist Of course, sir. The switch is next to the TV.
	Matt Let me see... I found it. Thanks.
	Receptionist You’re welcome sir.
	Matt Oh, one more thing. Could you please put a call through to room 1115?
	Receptionist May I ask for the name of the guest staying in that room?
	Matt Zach Williams. We checked in at the same time yesterday.
	Receptionist Oh, yes. Please hold the line. I’ll put a call through to the room.
	Matt All right, thanks.
	Receptionist Happy to be of assistance, sir.

Exercise 4

Fill in the Blanks

Fill in the blanks to complete the dialogue.

Henry wants to make a call to Japan. He calls the front desk.
	Henry (1) me, can you help me make an outgoing call?
	Receptionist Certainly. Where do you want to call?
	Henry I (2) to call someone in Japan. Can I make an international call directly from my (3)?
	Receptionist Yes, sir. Please press 100 and add the country code.
	Henry I’m not (4) what the country code for Japan is.
	Receptionist Japan is 81, sir.
	Henry Thanks.
	Receptionist Then dial the number. But you don’t need to press another 0 before the number, sir.
	Henry So, I should press 100 81 and then the number without 0?
	Receptionist That is correct, sir.
	Henry Okay, thank you. And, can I have the outgoing call history?
	Receptionist Of course, sir. We will give it to you when you check out of the (5). Would that be okay?
	Henry Yes, perfect. Thank you for your (6).
	Receptionist You’re welcome, sir.

Choose answers from the options below that fit in blanks 1 to 6

Answer Pool (Questions 1-6)

room
want
Excuse
help
sure
hotel

Exercise 5

Role Play

Role-play the following situation with your tutor.

Situation

You are staying at a hotel in the US. You need to call a coworker in France. Ask the receptionist to assist you in making the call. Your teacher will be the receptionist.

Exercise 6

Discussion

Have you ever used a phone in a hotel room abroad?

Have you ever called the front desk to ask them to do something for you while staying at a hotel abroad? Describe the situation.

How often do you make international calls? Why?

Do you think free internet call services like Skype, LINE, Viber or WhatsApp are replacing conventional calls? Why do you think so?

Do you often use these apps to make calls?