Missing Baggage

Please refresh the page to get the latest updates.

Materials Daily News

Missing Baggage

Intermediate

Exercise 1

Vocabulary

baggage

Noun

ˈbægɪdʒ

bags, suitcases, etc. that a person takes with them when traveling

The police dog checked the baggage for drugs.

Please pick up your bags at the baggage claim.

Can you keep my baggage?

She was shocked to learn that the airline had lost her baggage.

Please make sure any small baggage is securely placed in the compartments overhead.

baggage claim

Noun

ˈbægɪʤ kleɪm

a place at the airport where you pick up your bags after a flight

Where is the baggage claim?

baggage claim tag

Noun

ˈbægɪʤ kleɪm tæg

a tag used to help passengers identify their baggage at the airport

May I see your baggage claim tag? // Here it is.

name tag

Noun

neɪm tæg

(in this case) a badge or a tag with the name of the owner attached to a suitcase

Don't forget to put a name tag on your suitcase!

lounge

Noun

laʊndʒ

a room in a home, hotel, etc. for relaxing in

We enjoyed a great view from the bar's lounge.

My client told me to wait in the hotel lounge.

Exercise 2

Useful Expressions

How may I help you?

I can’t find my baggage.

My baggage seems to be missing.

May I see your baggage claim tag?

I’m sorry for the inconvenience.

Thank you for your help.

Exercise 3

Dialogue Practice

Read the dialogue aloud with your tutor.

Matt is at the baggage claim area, looking for his bag.
	Airport Officer Good morning! How may I help you?
	Matt My baggage seems to be missing. I can’t find it!
	Airport Officer May I see your baggage claim tag?
	Matt Here it is.
	Airport Officer All right. Can you please tell me what your suitcase looks like?
	Matt It’s a big, blue suitcase with a yellow name tag on it.
	Airport Officer Ok, thank you. Could you please fill out this form? Make sure to write your phone number and the address where you will be staying. We will do everything we can to return your baggage as soon as possible.
Matt fills out the form.
	Matt When can I expect to get it back?
	Airport Officer In most cases, lost baggage is found within 24 hours. We will deliver it to your address as soon as it arrives, free of charge.
	Matt Okay. Thank you for your help.
	Airport Officer I’m sorry for the inconvenience.

Exercise 4

Fill in the Blanks

Fill in the blanks to complete the dialogue.

Zach is at the baggage claim area, looking for his bag.
	Airport Officer How (1) you?
	Zach My baggage is (2). I can’t find it!
	Airport Officer May I see your (3)?
	Zach (4) it is. It is a black suitcase.
	Airport Officer Can you give me a more detailed description of the suitcase?
	Zach It’s a (5).
	Airport Officer Okay, please wait for a few minutes, I will see what I can do. I’m sorry for the (6).
	Zach Okay, I'll be waiting in the lounge.

Choose answers from the options below that fit in blanks 1 to 6

Answer Pool (Questions 1-6)

baggage claim tag
missing
hard, black suitcase with a white name tag.
Here
may I help
inconvenience

Exercise 5

Role Play

Role-play the following situation with your tutor.

Situation

Your baggage is missing. Go to the baggage claim area and ask the staff to help you find it. Your teacher will be the airport officer.

Exercise 6

Discussion

Do you usually travel with a lot of baggage?

Have you had any bad experiences with your baggage at the airport?

How would you react if you found out that your baggage was missing?

Do you think it’s okay to blame the airport personnel for missing baggage? Why or why not?

What should be the appropriate compensation for a missing baggage?