Using Room Service

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Using Room Service

Intermediate

Exercise 1

Vocabulary

room service

Noun

ruːm ˈsərvɪs

a hotel service that allows guests to order food and drinks to be brought to their rooms

Room service is available at any time.

We ordered room service for breakfast.

wake-up call

Noun

weɪk ʌp kɔːl

a phone call that a hotel employee or an operator makes to wake someone up

I asked for a wake-up call at seven.

I'd like a wake-up call at eight.

place a call

Phrase

pleɪs ə kɔːl

make a phone call

I just need to place a few calls for my boss and then I'll join you.

order

Verb

ˈɔːrdər

to ask for something to be made, provided, delivered, etc.

Are you ready to order your meal?

Would you like to order a bottle of wine?

I ordered lasagna for dinner.

Customers can order their products by phone for faster service.

Let's order a pizza and hang out at my house before the baseball game starts.

I ordered a bottle of beer.

Are you ready to order?

Exercise 2

Useful Expressions

Can I order coffee from room service?

May I have your room number?

Can I ask you for a wake-up call for tomorrow?

This is room service.

I can take your order.

What would you like to drink?

Is there anything else you’d like to order?

That’s all. Thanks.

Exercise 3

Dialogue Practice

Read the dialogue aloud with your tutor.

Matt wants to order something from room service. He calls the front desk.
	Receptionist Hello, this is the front desk. How may I help you?
	Matt Hello. Can I order coffee from room service?
	Receptionist Certainly. May I have your room number?
	Matt It's room 715.
	Receptionist Thank you, sir.
	Matt And can I ask you for a wake-up call for tomorrow?
	Receptionist Sure. What time would you like us to place the call?
	Matt At 4:30 A.M., please.
	Receptionist All right, sir. Is there anything else you'd like us to do for you?
	Matt No, that would be all. Thank you.
	Receptionist Ok, we will bring your coffee in 5 minutes. Thank you for calling.

Exercise 4

Fill in the Blanks

Fill in the blanks to complete the dialogue.

Anne calls the room service to order something.
	Room Service Hello, this is room service.
	Anne Hi, I'd like to have some food brought to my room, if that's possible.
	Room Service Of course, madam. I can take your order.
	Anne Thanks. (1) have an Asian Chicken Salad, and the Jo-Nigiri Set.
	Room Service (2), but we’re currently out of the Jo-Nigiri Set. May I suggest California Rolls instead?
	Anne Thank you for the (3), but do you maybe have Chirashi Zushi?
	Room Service Yes, we do.
	Anne Then I’ll (4) one.
	Room Service Sure. What would you like to drink?
	Anne I’ll have some ice tea.
	Room Service All right. Is there anything else you’d like to order?
	Anne That’s all. Thanks.
	Room Service Your food and drink will be brought to your room shortly. Enjoy your (5).
	Anne Thank you!

Choose answers from the options below that fit in blanks 1 to 5

Answer Pool (Questions 1-5)

suggestion
I would like to
I'm sorry
meal
have

Exercise 5

Role Play

Role-play the following situation with your tutor.

Situation

You are in a hotel room and you would like to order dinner. Call the room service and order what you would like to have. Your teacher will act as a receptionist.

Exercise 6

Discussion

Have you ever used room service abroad? What hotel has the best room service, in your opinion?

Do you think ordering food or drinks from room service is extravagant? Why do you think so?

Do you think hotel room service is efficient? Why or why not?

Do you usually give tips to the room service attendants? If not, why not?

Do you think it's more convenient to order from room service than eat out? Why or why not?